Mixt Kre8tions accepts returns of unworn products with the original tags attached. We offer free return shipping within 7 days of purchase. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
If the returned items have visible sign of wear or do not have tags attached, your return will not be eligible for a refund or exchange.
Please note that there are exceptions to our return policy stated below: Discounted items cannot be returned for a refund nor exchanged Jewelry must be returned within 7 days of purchase Handmade items must be returned within 7 days of purchase
To return a purchased item, follow the steps below:
1. Email us your order number and state which items you would like to return.
2. We will email you a return label back.
3. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
4. Package the products into their original packaging.
5. Put the products into shipment packaging and label it.
6. Bring your package to the post or order a free pick-up from your location.
We will process your return within 10 days of receiving it and items will be assessed whether or not they are eligible for refund. If your return products are accepted, you will get the refund within 14 to 30 days of the return depending on your bank.